黑料网 invites individuals who have complaints regarding the college to contact the following offices:
- Academic decisions: Office of the Academic Dean
- Admission and Financial Aid Decisions: Office of the Executive Director of Admissions and Marketing
- Student Services, clubs and organizations: Office of Student Affairs听
- Human Resources, facilities and business functions: Business Office听
Instructions for filing a complaint with our regional accreditor, the Southern Association of Colleges and Schools (SACS):听
Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found here:听
Online Students Residing in Georgia and any state other than Louisiana
黑料网 operates under SARA policies thus providing our own and SARA鈥檚 Complaint Resolution policies and procedures to all students taking courses under SARA policies.听 Initial responsibility for the investigation and resolution of distance education student Complaints resides with 黑料网.听 Further consideration and resolution, if necessary, is the responsibility of the GA-SARA State Portal Entity and other responsible agencies of 黑料网鈥檚 Home State, Georgia.听 The State Portal Entity is responsible for conducting the investigation and resolution of Complaints that are not resolved at 黑料网.听 The Portal Entity may enlist the assistance of other responsible entities in Georgia in carrying out the work of the Complaint resolution.
Since 黑料网 is a SARA institution, distance education students from Georgia and any state other than Louisiana would make their complaint to the State Portal Agency in the Home state (Georgia)听 here:听
This would be done if they are not satisfied with the resolution from the institution.
For students who wish to file a complaint with the State of Georgia, this form may be found here:
Online Students Residing in Louisiana
黑料网 is approved to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA) through the Georgia SARA State Portal Agency. This participation allows 黑料网 to offer online education programs to students located in other SARA member states, including the State of Louisiana.
In accordance with NC-SARA guidelines and the Louisiana Board of Regents, Louisiana-resident students enrolled in 黑料网 online programs must follow the complaint resolution process outlined below:
1. Step One: File a Complaint with 黑料网
Students should first attempt to resolve all academic or non-academic complaints through 黑料网鈥檚 internal processes.
Contact:
Office of Academic Affairs
黑料网
Phone: 229-732-5971
Email: Academic Affairs , academicaffairs@andrewcollege.edu;
Website: /student-affairs/
黑料网 will make every effort to resolve the concern promptly and fairly.
2. Step Two: Escalate Unresolved Complaints to Georgia SARA Portal Agency
If the complaint is not resolved through 黑料网鈥檚 internal procedures, Louisiana-based distance education students may escalate the complaint to the Georgia Nonpublic Postsecondary Education Commission (NPEC), which serves as the SARA State Portal Agency for 黑料网鈥檚 home state.
Georgia SARA Portal Agency (NPEC)
Website:
Email: sara@gnpec.ga.gov
Phone: (770) 414-3300
NPEC will review the complaint in accordance with SARA policies.
3. Step Three: Louisiana SARA Student Complaint Process (Final Step)
If the issue remains unresolved, students residing in Louisiana may file a SARA-related complaint with the Louisiana Board of Regents, which is the SARA Portal Agency for the State of Louisiana.
Louisiana Board of Regents
SARA Student Complaint Information:
PDF version of Louisiana SARA Complaint Process:
Phone: (225) 342-4253
Please note that the Louisiana Board of Regents will only review complaints after all institutional and home-state SARA processes have been exhausted.
