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SARA Complaint Process

Online Students Residing in Georgia and any state other than Louisiana

ºÚÁÏÍø operates under SARA policies thus providing our own and SARA’s Complaint Resolution policies and procedures to all students taking courses under SARA policies.  Initial responsibility for the investigation and resolution of distance education student Complaints resides with ºÚÁÏÍø.  Further consideration and resolution, if necessary, is the responsibility of the GA-SARA State Portal Entity and other responsible agencies of ºÚÁÏÍø’s Home State, Georgia.  The State Portal Entity is responsible for conducting the investigation and resolution of Complaints that are not resolved at ºÚÁÏÍø.  The Portal Entity may enlist the assistance of other responsible entities in Georgia in carrying out the work of the Complaint resolution.

Since ºÚÁÏÍø is a SARA institution, distance education students from Georgia and any state other than Louisiana would make their complaint to the State Portal Agency in the Home state (Georgia)  here: 
This would be done if they are not satisfied with the resolution from the institution.

For students who wish to file a complaint with the State of Georgia, this form may be found here:

Online Students Residing in Louisiana

ºÚÁÏÍø is approved to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA) through the Georgia SARA State Portal Agency. This participation allows ºÚÁÏÍø to offer online education programs to students located in other SARA member states, including the State of Louisiana.

In accordance with NC-SARA guidelines and the Louisiana Board of Regents, Louisiana-resident students enrolled in ºÚÁÏÍø online programs must follow the complaint resolution process outlined below:

1. Step One: File a Complaint with ºÚÁÏÍø

Students should first attempt to resolve all academic or non-academic complaints through ºÚÁÏÍø’s internal processes.

Contact:
Office of Academic Affairs
ºÚÁÏÍø
Phone: 229-732-5971
Email: Academic Affairs , academicaffairs@andrewcollege.edu;
Website: /student-affairs/

ºÚÁÏÍø will make every effort to resolve the concern promptly and fairly.

2. Step Two: Escalate Unresolved Complaints to Georgia SARA Portal Agency

If the complaint is not resolved through ºÚÁÏÍø’s internal procedures, Louisiana-based distance education students may escalate the complaint to the Georgia Nonpublic Postsecondary Education Commission (NPEC), which serves as the SARA State Portal Agency for ºÚÁÏÍø’s home state.

Georgia SARA Portal Agency (NPEC)
Website:
Email: sara@gnpec.ga.gov
Phone: (770) 414-3300

NPEC will review the complaint in accordance with SARA policies.

3. Step Three: Louisiana SARA Student Complaint Process (Final Step)

If the issue remains unresolved, students residing in Louisiana may file a SARA-related complaint with the Louisiana Board of Regents, which is the SARA Portal Agency for the State of Louisiana.

Louisiana Board of Regents
SARA Student Complaint Information:

PDF version of Louisiana SARA Complaint Process:

Phone: (225) 342-4253
Please note that the Louisiana Board of Regents will only review complaints after all institutional and home-state SARA processes have been exhausted.

The United Methodist Church

ºÚÁÏÍø is endorsed by the as an affiliated United Methodist institution.

The purpose of publishing the commission’s contact information is to enable interested parties 1) to learn about the accreditation status, 2) to file a third-party comment at the time of the institution’s review, or 3) to file a complaint against the institution for alleged non-compliance with a standard or requirement. Normal inquiries about ºÚÁÏÍø, such as admission requirements, financial aid, etc., should be addressed directly to the ºÚÁÏÍø and not to the commission.

Georgia Board of Nursing

3920 Arkwright Road, Suite 195
Macon, GA 31217-31210
°Õ±ð±ô±ð±è³ó´Ç²Ô±ð:Ìý(404) 424-9966
°Â±ð²ú²õ¾±³Ù±ð:Ìý

The NLN Commission for Nursing Education Accreditation (CNEA)

The Watergate
2600 Virginia Avenue, NW, Eighth Floor
Washington, DC 20037
°Õ±ð±ô±ð±è³ó´Ç²Ô±ð:Ìý (202) 909-2487
°Â±ð²ú²õ¾±³Ù±ð:Ìý

The ºÚÁÏÍø Associate Degree in Nursing program is accredited by the National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) located at 2600 Virginia Avenue, NW, Washington, DC 20037.